Returns and Refunds Policy

Welcome to Vecilia! We want you to be completely satisfied with your purchase. Below are the details regarding our returns and refunds policy to ensure a smooth process.

Eligibility for Returns

You may return any item purchased from Vecilia under the following conditions:

• Items must be returned within 30 days from the delivery date.

• Items must be unused, unwashed, and in their original condition with all tags attached.

• Certain items, such as personalized or intimate goods, may not be eligible for returns. Check the product description for specific details.

How to Initiate a Return

1. Contact Us: Reach out to our customer service team at support@vecilia.com or through our website’s contact form to initiate a return.

2. Provide Details: Include your order number, the items you wish to return, and the reason for the return.

3. Receive Instructions: We will provide you with a return shipping label and instructions for sending your items back.

Refund Process

• Once we receive and inspect your returned items, we will notify you of the approval or rejection of your refund.

• Approved refunds will be processed within 5-10 business days to your original method of payment.

• Shipping fees are non-refundable, except in cases where the item arrived damaged or defective.

Exchanges

If you would like to exchange an item for a different size or color:

1. Follow the return process above.

2. Place a new order for the desired item.

3. We will refund your original purchase upon receiving the returned item.

Non-Returnable Items

The following items cannot be returned or refunded:

• Gift cards

• Intimate or hygiene products

• Personalized or custom-made items

Damaged or Defective Items

If you receive a damaged or defective item:

• Contact our support team immediately at support@vecilia.com with photos and a description of the issue.

• We will arrange for a replacement or refund at no additional cost.

Return Shipping Costs

• For returns not due to an error on our part (e.g., wrong item sent, damaged goods), the customer is responsible for return shipping costs.

• We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

We are committed to providing excellent customer service. If you have any questions or concerns about our returns and refunds policy, please don’t hesitate to contact us at support@vecilia.com.